Product Operations Technician
September 07, 2018
Flexion Mobile Plc makes it easy for Android game developers to maximize the growth potential of their games. The company functions as a distribution platform of Android games. The company's unique technology has solved a distribution problem for developers. At the core of Flexion's patent pending technology is the enabling and enhancement software that lets developers distribute one version of their game in multiple channels. As a result, game developers can now reach new channels without having to make any changes to the game code. Flexion is integrated with global stores such as Amazon and Samsung and leading regional distribution channels in India, South Korea and Japan. Flexion Mobile Plc is listed on Nasdaq First North, Shortname: FLEXM.
Our business is expanding rapidly and with an exciting product roadmap in development we are now looking for an enthusiastic individual with a passion for all things mobile to join our team in Chelsea Harbour, London.
ABOUT THE ROLE
As a member of the Product Operations team you will be working with our game partners distributing content globally, providing aftercare to both our partners and customers.
Key Activities and Responsibilities
Work with the Developer Relations team to prepare and modify marketing as required for promotion campaigns
Analyse our Key Affiliates using internal tools, reporting back to the internal Account Managers about any irregularities in game performance
Ensure Flexion games are configured to Partner/Store requirements and actively supported post launch
Act as the Flexion representative between the customer and Flexion during delivery and support customer queries ensuring that any concerns are addressed from our live titles and operations
Keep up to date with the latest advances in the Mobile Gaming Industry to maintain best practices in day to day operations.
Be the voice of the Department when called upon, to speak with key stakeholders in both Internal discussions and with external partners.
Immerse yourself in the latest and up-and-coming mobile games
Essential Skills and Requirements:
Experience with Microsoft Office Package
Experience with Adobe Photoshop
Experience in Customer Care/Complaint handling or using a Customer Care CRM system (such as Freshdesk)
Preferable Experience within the Gaming Industry
Fluent in English
About You – Personal Traits
Passion for Gaming, preferably within Mobile
Willingness to learn and grow as a person
Self-motivated, hard-working team member
Ability to apply common sense to any problematic situation
Ability to adapt to new ideas, no two days are the same
Good communication skills, both verbal and written
Proactive with a proven ability to work to deadlines
Working with internal SLA’s to ensure care and response are completed within a timely manner
Flexion’s products are used by our customers on a 24/7 basis by global end-users and whilst the job is essentially a 9-6 role you will need to be able to work flexibly to support our business.
Send through your CV and cover letter to email@example.com
We will reply to successful applicants within one week of receiving your CV. It is with regret that we are unable to respond personally to each individual application.
We will not respond to any recruitment agencies.